We here at getBMWparts strive to provide the absolute best in customer service and support. Please take a moment to review our FAQs below as we provide the answers to some of the most common questions we receive. Still need help? Please Contact Us here and we'll be happy to assist!
Products & Pricing
Q. What brand of products do you sell?
A. We sell Genuine Original (OEM) BMW parts and accessories directly from BMW as we are a BMW dealership. We stock over 1.5 million in BMW parts, and quickly source special order parts through BMW's US part distribution centers (in only about 2 business days!) These are the same parts your local BMW dealership offers, and our deeply discounted online pricing is the benefit of shopping our intuitive website. Dinan Performance Parts, WheelWax, and LIQUI MOLY products are the non-Genuine BMW parts we currently offer. Sorry, we can't offer BMW Motorrad or Mini parts - even though they'll return a result when searched - as we don't own a Motorrad or Mini franchise.
Q. Do your parts have a warranty?
Q. What side is left? What side is right?
A. With US spec left hand drive BMW's, driver's side is always considered the left, while the passenger's side is always considered the right. We unfortunately can not offer right hand drive specific parts here in the US from BMW, however we can source most universal fitment parts.
Q. How much do you discount your products?
A. We discount our products as deeply as possible - typically 25 - 45% off current BMW MSRP.
Q. What if I find another BMW dealership offering a better price on an item?
A. We strive to offer you the best value and pricing on all Genuine BMW parts! View our Price Match Promise here!
Q. Is your pricing honored in-store?
A. No, sorry - online pricing is not honored in-store. To get our deep online discounted pricing, all orders must be placed through our website.
Q. How long are price quotes valid for?
A. Price quotes are valid for the same day in which they are quoted for. We'll do our best to honor them as long as possible, however pricing can change at anytime and without notice. We apply monthly manufacturer pricing updates that are typically performed at the beginning of each month.
Q. Do you offer promo codes or coupons?
A. We periodically run promo codes/coupons that will be announced on our site, through our social networks (Facebook, Twitter), in email blasts, and on the numerous online BMW forums and message boards we proudly sponsor. Sorry, we're unable to offer rain checks or credit to previously placed orders.
Q. What are BMW Remanufactured or Exchange Parts?
A. The underlying idea behind a remanufactured part is recycling: up to 60% of parts can be re-utilized at the end of their specified lifetime. Yet every exchangeable part is subject to exactly the same quality specifications as a Genuine Original BMW Part and it even carries the same 24-month/unlimited warranty. 95% of all parts that cannot be directly refurbished are recycled, and these figures make sense: not only for the environment but for your pocket as well – BMW Remanufactured Parts cost up to 50% less than the new component. These parts typically have a core charge associated with them - view Core information here.
Q. Are there any BMW parts you don't sell?
A. We unfortunately can not offer VIN-coded keys, remotes, and locks as they can only be purchased in person at your local BMW dealership, and with driver's license/photo ID and registration/proof of ownership per BMW's policy. We're also unable to offer right hand drive specific parts, some European spec parts, Motorsport parts, Motorrad, and Mini parts.
Q. If a part shows up on your website does that mean it is in stock?
A. No - our site does not denote the stocking status of the parts as we offer any and all parts from the manufacturer, and (although we wish we could) it's simply impossible for us to stock everything. These parts can include in stock, out of stock, on order, back-ordered, no longer available, discontinued, blocked from our US market, etc. We do everything possible to update discontinued or not for sale items on our site, but since these are ever-changing, it's possible to place an order for parts we can no longer source. Once you submit an order, we'll quickly review and confirm the actual stocking status of the parts - your online order status will be updated and view-able by clicking Order Status at the top of every page, or Track Order found at the bottom. Most parts that we don't have on hand are quickly sourced within a few business days from the manufacturer's US warehousing network, and then your order is shipped complete. Any parts not available within the US and that are available from Germany are sourced within a few weeks - we'll update your online order status should this occur, and offer any possible expedited solutions and costs. Parts that are no longer available or blocked from US sourcing will be removed from your order and you'll be provided an email notification. You're also welcome to contact us prior to ordering if you need to confirm if we have a particular part on hand or not.
Q. Is your pricing information on your site accurate?
A. Every attempt is made to provide 100% accurate pricing and information on our site. In some rare instances, and since manufacturer pricing and information can change quickly and at any time, some pricing and typographical errors may occur. Please let us know if you find any errors and we'll correct as quickly as possible. We reserve the right to refuse or cancel any order at anytime and without notice. If there is a pricing discrepancy with your order, we'll notify you and require your approval on the correction before proceeding. If you do not approve, we'll cancel the order without penalty. Some shipping cost discrepancies may also occur depending on the final order size, weight, and destination.
Q. What are my payment options?
A. We accept major credit card, PayPal, and secure bank wire transfer options through our site.
Q. What is your Fraud Protection Policy?
A. Protecting our customers is one of our highest priorities. View our Fraud Protection Policy here.
Q. Do you charge sales tax?
A. We charge sales tax only to customers shipping within our state of Maryland, or using the Free In-Store pickup option here at our dealership. If your order is shipping outside the state of Maryland, you are tax exempt - saving you even more!
Q. Can you accept multiple credit cards for a single order?
A. No, sorry - we are unable to split the total of your order onto multiple credit cards or payment methods.
Q. When is my credit card charged?
A. Our payment system pre-authorizes the credit card at the time the order is placed for the order total. We will collect payment/charge out the card once the order is shipping your way. This allows us to make changes to the order should you request - such as adding or removing parts, cancelling, upgrading shipping, etc.
Q. How will my item be shipped?
A. As quickly and efficiently as possible! Please view our Shipping Policy here.
Q. Do you provide a tracking number?
A. Absolutely! All orders will be sent a confirmation email with tracking information upon completion.
Q. Do you ship internationally?
A. Sorry, we are not permitted to ship outside the US per BMW. All orders must ship to a US address, or be picked up from our location.
Q. Will you ship to Alaska, Hawaii, Puerto Rico, other US territories, PO Boxes, and military addresses? (APO/DPO,FPO)
A. Sure will! See our Shipping Policy here for more info.
Q. Do you offer in-store pickup?
A. We proudly offer FREE in-store pickup! Select that option at checkout and we'll email you a confirmation with pickup # once the order is ready. Please be sure to bring a photo ID when picking up your order here at our dealership. Completed orders can be picked up from 7:30am - 6pm Mon-Fri, and 9am - 3pm on Saturdays. We are located at: BMW of Silver Spring, 3211 Automobile Blvd, Silver Spring, MD 20904. (view map)
Q. Are there any items you don't ship?
A. We do not ship BMW batteries or windshields, but they're both available for Free In-Store Pickup here at our dealership in Silver Spring, MD. While we will ship them, we strongly advise against ordering large upper drip-rail moldings - such as those on the E46 or E9x 3 Series - for shipment as they're very fragile and require a huge box that is very expensive to ship. Our outstanding shipping department proudly and professionally ships pretty much everything else!
Q. Do you accept returns, and what is your policy?
A. We proudly offer an industry leading 120 Day Return Policy for easy returns! Please view our Return Policy here for complete information.
Q. How do I return a core for credit?
A. Core returns are quick and easy! View Core information here.
Q. What if my order arrives damaged or missing parts?
A. Please Contact Us here - select "Shipping Assistance" from the Reason drop-down box - within 48 hours from the time the package is delivered/signed for to report any damaged or missing parts. If someone (friend, family, etc) or some place (forwarding location, business, etc.) is accepting the package on your behalf, they must notify Get BMW Parts within 48 hours of any damaged or missing parts. Please keep all boxes, packing material, etc. as we'll likely need it for the damage claim with the shipping courier. We'll work on the quickest resolution possible for you.
Q. What if I receive the wrong part(s)?
A. Please Contact Us here immediately and select "Order Inquiry" from the Reason drop-down box. We'll investigate and work on the quickest resolution possible for you. Please provide us as much information as possible and check to see if the part # on your package matches the invoice you received, or if there are any special notes that a part has superseded to a newer part number. If your VIN # was included with your order and the error was on our end, we'll replace the parts at no charge. Please note - it is your responsibility to confirm you've received the correct, undamaged parts prior to having them painted or installed. If you're having a body/paint/repair shop install parts for you, it is their responsibility to test-fit and confirm the parts are correct and undamaged prior to painting or installation - we unfortunately can not accept returns on any parts that have been painted or installed.
Q. How long do I have to return a part with a pre-paid return label?
A. If we provide a pre-paid return label, please return the parts at your earliest convenience and within 30 days. We reserve the right to charge you the full price of the parts if not returned within 30 days.
Q. What's the best way to contact you?
A. Please Contact Us here. We do not have a phone line to getBMWparts as we correspond 100% online - it allows us to quickly and efficiently handle the tremendous order and inquiry volume we get daily. Our direct customer support email is getHelp@getbmwparts.com, and Jason and Evan can also be reached through PM on the various online forums we proudly support during normal business hours.
Q. What are your hours of operation?
A. Our normal business hours are Monday - Friday, 8am - 5pm EST. We are closed Saturday, Sunday, and on major holidays. (although don't be surprised if you hear from our customer support at anytime - we're always trying to go the extra mile for our great customers!) If you're picking up your order in-store at our dealership and have received your order completion email with pickup #, completed orders can also be picked up on Saturdays from 9am - 3pm EST.
Q. How do I check my order status?
A. You can check your Order Status here.
Q. Why should I provide my VIN number?
A. Our goal is to provide you with the correct parts for your BMW, and part of the world-class customer service we offer is to check all parts to your specific vehicle, production date, and options that we obtain with your VIN #. The correct parts can vary greatly from one vehicle to another, and while the data our site uses is very good - the only way we can ensure the accuracy of your order and guarantee the correct parts for your specific BMW is with your VIN #. Unfortunately we are not responsible if your order includes incorrect parts and your VIN # was omitted. Please also notify us if you are purposely ordering incorrect or retrofit parts for your vehicle so we don't correct the order to your original VIN options.
Q. Do you offer careers at getBMWparts?
A. We're always on the look out for and accepting resumes from highly motivated, hard-working, and determined individuals! Think you have what it takes to be on the getBMWparts.com Team? We'd love to hear from you! Please email your resume and cover letter to getHelp@getbmwparts.com and we'll keep you in consideration for any future openings.
Q. Do you offer partnerships, vendor-ship, advertising support, and sponsorships with getBMWparts?
A. We're always interested in these great opportunities! Please email us at getHelp@getbmwparts.com with your information - individuals, organizations, businesses, and charities are all welcome!
Q. I see weird #s and codes frequently referenced on your site like E46, F01, E38, F22, G12, etc. What do those mean and how do I know what my vehicle is?
A. These are the BMW model or chassis codes that differentiate the BMW models based on their production date range. For example, the "E46" designates all BMW 3 Series vehicles produced from 1999 to 2005. BMW then changed and updated the design of the 3 series in 2006 and labeled it the "E90". It got a little more complicated at that time since the "E90" designation no longer covered all 3 series models (coupe, convertible, sedan, etc.) anymore. BMW further broke out these chassis codes for 3 series models produced from 2006 to 2013 to: E90 - 3 Series sedan, E91 - 3 Series Wagon, E92 3 Series Coupe, and E93 - 3 Series Convertible. We often reference these chassis codes on our site so we know exactly which BMW model you have as the production date ranges can overlap, and the parts from one chassis code to another are usually very different. Great news! Simply Contact Us with the last 7 digits of your VIN # and we'll be more than happy to confirm you vehicle's chassis code or answer any questions you may have, or simply include your VIN # with the order and we'll double check everything and make sure it applies to your vehicle!